1. About us and these terms
This website, pinkbluemoms.com, is run by PINKBLUEMOMS LTD, a private limited company registered in England and Wales under company number 12193655, with its registered office at 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom (“PinkBlueMoms”, “we”, “us”). You can contact us at hello@pinkbluemoms.com.
These terms apply to every order you place on this website. Please read them, together with our shipping policy, returns policy and privacy policy, before you order. These terms are in English, and we can only conclude contracts in English.
2. Who can buy
You must be at least 18 years old to place an order. Our products are sold to consumers for personal use. If you buy for a business, the sections that apply only to consumers don’t apply to you.
3. How a contract is made
- You choose your products and personalization and add them to your cart.
- In your cart and at checkout, you can review and correct your items, personalization, address and delivery choice.
- When you press “Place order and pay”, you make an offer to buy.
- Our order confirmation email accepts your offer. The contract between us is formed at that moment.
We may decline or cancel an order, with a full refund, if an item is unavailable, there’s an obvious pricing error, we can’t deliver to your address, or the personalization breaks section 4. We’ll tell you as soon as possible.
4. Personalization and your content
- Accuracy: we print the text, names and dates exactly as you enter them. Please check spelling, capital letters and dates before ordering.
- Preview: the preview is an illustration. Print size, position and colors can vary slightly between garment sizes and from what you see on screen.
- Your rights: you confirm that you have the right to use any text and photos you provide, and that they don’t infringe anyone’s copyright, trademark, privacy or other rights.
- What we won’t print: content that is unlawful, hateful, discriminatory, sexually explicit, violent, defamatory, or that uses third-party brands, logos or characters. We may refuse or cancel such orders and refund the affected items.
- Use of your content: you give us permission to use your content only to make, check and deliver your order and handle any support request. We won’t use your names or photos in our marketing without asking you first.
5. Prices and payment
Prices are shown in US dollars (USD). Any taxes we’re required to collect are added and shown at checkout before you pay, together with delivery costs. If you pay in another currency, your bank may charge conversion fees.
For deliveries to the UK, EU and Canada, import VAT, duties or customs fees may be charged by your country on delivery if they weren’t collected at checkout. These are your responsibility. See our shipping policy.
Payment is taken when you place your order. Card payments are processed securely by our payment providers. We never see or store your full card number.
6. Offers and promotions
- Bundle deal: when your cart has 3 or more items, every 3rd item 50% off. Items are sorted from highest to lowest unit price and the discount goes on every third item. It’s applied automatically.
- Free shipping: orders delivered in the United States with a subtotal over $65.00 after discounts ship free with standard shipping.
- Discount codes: one code per order unless stated otherwise. Codes have no cash value and can’t be applied to past orders.
- We may change or end a promotion at any time. This never affects orders already placed.
7. Production and delivery
Items are made to order. Production and delivery times are estimates, shown on product pages and in our shipping policy. If we can’t deliver within 30 days of the contract, unless we’ve agreed a different date with you, you can cancel and get a full refund. Ownership and risk pass to you on delivery.
8. Changes and cancellations
You can change or cancel an order within 6 hours of placing it, if production hasn’t started. Contact us with your order number. After that, personalized orders can’t be cancelled because they are made for you.
9. Your right of withdrawal (EU and UK consumers)
Personalized items: the right of withdrawal does not apply to goods made to your specifications or clearly personalized (Article 16(c) of EU Directive 2011/83/EU and regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013).
Items without personalization: you have the right to withdraw from the contract within 14 days without giving any reason. The period ends 14 days after the day you, or someone you name other than the carrier, receive the goods. If you ordered several items delivered separately, it ends 14 days after you receive the last one.
To withdraw, tell us clearly before the period ends, using our withdraw from contract form, by email to hello@pinkbluemoms.com, or by post to 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom. You can use the model form below, but you don’t have to.
Effects of withdrawal: we’ll refund all payments for the withdrawn items, including standard delivery costs, within 14 days of the day we’re told of your decision. We may hold the refund until we receive the items back or you’ve given proof of sending them, whichever is earlier. We refund using your original payment method, at no charge to you. Please send the items back within 14 days of telling us, to the return address we give you. You pay the direct cost of returning them. You’re only liable for any reduced value of the items caused by handling them beyond what’s needed to check their nature, characteristics and how they work.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: PINKBLUEMOMS LTD, 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom, hello@pinkbluemoms.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
10. Faulty items and your legal rights
We must supply goods that match their description, are of satisfactory quality and are fit for purpose. If an item is faulty or not as described, please see our returns and reprints policy. UK consumers have rights under the Consumer Rights Act 2015. EU consumers have a legal guarantee of conformity of at least two years from delivery. US and Canadian consumers have the rights given by their local law. Nothing in these terms affects your legal rights.
11. Intellectual property
Our designs, product photos, text, logo and website are owned by us or our licensors. You may not copy, sell or reuse them without our written permission. Buying a product doesn’t give you any rights to reproduce the design.
12. Reviews
Reviews on our site come from customers who bought from us. We don’t write reviews ourselves, pay for positive reviews, or hide negative ones. We may remove reviews that are offensive, unlawful, off-topic or contain personal data. By posting a review, you let us display it on our website and social media.
13. Our responsibility to you
If we break these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We’re not responsible for loss that wasn’t foreseeable, or for business losses. We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.
14. Events outside our control
We’re not responsible for delays caused by events outside our reasonable control, such as carrier disruption, severe weather, strikes or supplier failures. If this happens, we’ll tell you and minimize the delay. If the delay is long, you can cancel and receive a refund for anything not delivered.
15. Complaints, governing law and disputes
If you have a complaint, please contact us first at hello@pinkbluemoms.com. We aim to reply within 1–2 business days and resolve complaints within 14 days. If we can’t resolve your complaint, we’ll tell you the name and website of a certified alternative dispute resolution provider and whether we agree to use it.
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, the EU or another country, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring proceedings in your local courts.
16. Changes to these terms
We may update these terms from time to time. The version shown on this page when you place your order is the one that applies to it.
17. Contact
PINKBLUEMOMS LTD, 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom. Email: hello@pinkbluemoms.com.