Personalization
How does personalization work?
On each product page, type the names or text you want and choose your colors and sizes. Some designs also let you upload a photo. The preview updates as you type so you can check it before adding to cart.
Is the preview exactly what I’ll get?
The preview shows your text, layout and colors, but it’s an illustration. Exact print size and position can vary slightly by garment size, and colors can look a little different on screen than in real life.
What if I spell something wrong?
We print exactly what you type, so please check spelling, dates and capital letters carefully. You’ll see a reminder in your cart. If you spot a mistake after ordering, email us within 6 hours and we’ll fix it if production hasn’t started.
What photo quality do I need?
Use a clear JPG or PNG of at least 600 pixels on the shortest side (bigger is better), up to 10 MB. We’ll warn you on the product page if the photo looks too small to print well. Only upload photos you have the right to use.
Is there anything you won’t print?
We don’t print content that is hateful, offensive, illegal, or that uses someone else’s trademarks, logos or copyrighted characters. If an order includes content like this, we’ll contact you and refund that item.
Orders and shipping
How long will my order take?
Production takes 2–5 business days, then shipping time depends on where you are. The product page shows an estimated delivery window, and our shipping policy lists every destination.
Where do you ship?
We ship to the United States, Canada, the United Kingdom and all 27 countries of the European Union.
How much is shipping?
Rates are shown at checkout before you pay and listed in our shipping policy. US orders over $65.00 ship free.
Will I pay customs duties or import taxes?
Any taxes we’re required to collect are shown at checkout. If import VAT, duties or customs fees aren’t collected at checkout, your country may charge them when the parcel arrives. Those charges are set by your local authorities, not by us.
How do I track my order?
We email you a tracking link when your order ships. You can also check its status on our track order page with your order number and email.
Can I change or cancel my order?
Yes, within 6 hours of ordering, as long as production hasn’t started. Email us with your order number. After that, personalized items are already being made for you and can’t be cancelled.
How does the bundle deal work?
Add 3 or more items and every 3rd item 50% off. Items are sorted from highest to lowest price and the discount goes on every third item, so it applies to the lower-priced items. It’s taken off automatically in your cart.
Returns and problems
Something’s wrong with my item. What do I do?
Email us within 30 days of delivery with your order number and a photo. If it’s faulty, damaged, misprinted or not what you ordered, we’ll reprint it or refund you, and you won’t need to send it back.
Can I return an item if I change my mind?
Personalized items are made to your specifications, so they can’t be returned for a change of mind or the wrong size. Items without any personalization can be returned within 14 days of delivery. See our returns policy.
How do I choose the right size?
Check our size guide and compare with a garment you already own. Adult styles are unisex with a relaxed fit.
How should I wash it?
Wash cold, inside out, with similar colors. Tumble dry low or hang to dry, and don’t iron directly on the print.
Still have a question? Contact us and we’ll reply within 1–2 business days.